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Retell AI

Customer Success Engineer (Contract)

Remote (Remote)fulltimemidAdded today

About this role

Retell AI seeks a Customer Success Engineer (1099 contract) to support enterprise customers deploying and scaling AI voice agents in production. You'll combine software engineering expertise with customer success acumen to troubleshoot deployments, design integrations, and drive technical adoption across the platform.

What you'll do

  • Support technical onboarding and production deployment for enterprise customers
  • Build AI voice agents and design conversation flows alongside customers
  • Debug APIs, webhooks, SIP, telephony, and integration issues in customer environments
  • Troubleshoot production deployments and work directly in customer codebases
  • Identify product gaps through customer feedback and translate into improvements
  • Help customers expand to new AI use cases and scale agent adoption

What they're looking for

  • API debugging and integration troubleshooting
  • Webhooks, SIP, and telephony systems
  • Voice AI agent design and deployment
  • Technical problem-solving and root cause analysis
  • Customer relationship management and communication
  • Software engineering fundamentals
  • Production system monitoring and latency diagnosis
  • Cross-functional collaboration with engineering and product teams
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Retell AI

Retell AI builds AI products and is developing design systems to enhance the connection between design and code across its platform. The company is hiring Design Engineers to prototype in code, maintain design systems, and ensure design consistency.

Website
retell.ai
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Likely interview questions

  • Walk us through your experience troubleshooting complex integrations in a production environment—what was the most challenging issue you've debugged?
  • Tell us about a time you worked directly in a customer's codebase. How did you approach understanding their system and solving their problem?
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