Skip to main content

Rocket Science Group

Developer Support Technician - Albany, NY

Albany, NY$55k–$85kfulltimemidAdded yesterday

About this role

Rocket Science Group seeks a Senior Developer Support Technician to manage live operations and customer support for their Multiplay game server hosting platform. You'll monitor services 24/7, handle incident response, troubleshoot backend systems, and advocate for customer success while working rotating shifts in the Albany, NY office.

What you'll do

  • Monitor live services and manage incident response to maintain optimal performance across platforms
  • Handle customer support tickets and escalations as the primary technical point of contact
  • Diagnose server issues and perform basic debugging to restore backend services during incidents
  • Provide proactive technical oversight and drive customer success on long-term projects
  • Create and refine incident management procedures, escalation protocols, and communication standards
  • Partner with engineering and business teams to maintain platform quality and advocate for customer needs

What they're looking for

  • Server diagnostics and backend troubleshooting
  • Network debugging and basic systems administration
  • Scripting for automation and troubleshooting
  • Incident response and SLA management
  • Ticketing software (Zendesk, Jira, or similar)
  • Customer-facing communication and support
  • Analytical problem-solving under pressure
  • Technical documentation writing

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Employer Matching
  • Annual Leave plus 9 Paid Holidays and Winter Break Office Closure
  • Annual Research Credit for professional development
  • On-site role in Albany, NY with rotating 5x8 hour shifts
Apply on the employer's site →

Opens the official application on the employer’s site. No login required.

Rocket Science Group

Rocket Science Group operates Multiplay, a game server hosting platform, and develops simulation technology for gaming environments. The company is hiring for developer support technicians to manage live operations and customer support, as well as simulation engineers to optimize performance and migrate systems.

View all jobs at Rocket Science Group

Likely interview questions

  • Tell us about your experience in a customer-facing technical role and how you've handled difficult support situations.
  • Describe a time when you had to troubleshoot a complex backend or server issue—what was your approach?
Unlock all 7 questions free — and practice them live →