Skip to main content

Serval

Deployment Success Engineer

San Francisco$150k–$250kfulltimemidAdded today

About this role

Serval seeks a Deployment Strategist, Renewals to own post-deployment customer success and drive renewals for an AI-native automation platform. You'll combine technical troubleshooting and production code changes with customer advocacy, building scalable support systems while ensuring customers achieve lasting adoption and expansion.

What you'll do

  • Serve as primary technical resource for deployed customers, troubleshooting issues and resolving problems quickly
  • Drive renewal revenue and identify expansion opportunities within existing customer accounts
  • Build automation, tooling, and playbooks to scale support operations without proportional headcount growth
  • Modify production code to fix bugs and implement features addressing customer needs
  • Conduct training sessions and create documentation enabling customer self-sufficiency

What they're looking for

  • Production code debugging and troubleshooting
  • API and database analysis using browser dev tools and infrastructure debugging
  • Software development and code shipping
  • Technical communication to both technical and non-technical audiences
  • Customer relationship management and advocacy
  • Systems design and automation
  • Startup operational experience
Apply with Autofill

Opens the application — the Jobs AI extension fills it for you. Set up autofill

Opens the official application on the employer’s site. No login required.

Serval

Serval builds an AI-native enterprise automation platform that enables intelligent workflow automation for sophisticated IT and security buyers. The company is hiring for technical pre-sales, infrastructure engineering, and security leadership roles to scale its cloud and self-hosted deployments while establishing comprehensive security foundations across its multi-tenant platform.

View all jobs at Serval

Likely interview questions

  • Walk us through a time you debugged a production issue in a customer-facing environment—what tools did you use and how did you communicate the resolution?
  • Describe a system or automation you built that scaled a previously manual process. What was the impact?
Unlock all 6 questions free — and practice them live →