Technical Support Engineer I

About this role

Smarsh seeks a Technical Support Engineer to join its Client Services team, providing technical assistance to regulated industry clients managing digital communication risks. You'll handle diverse support requests ranging from basic troubleshooting to critical enterprise issues in a collaborative, fast-paced environment.

What you'll do

• Troubleshoot and resolve technical issues for clients using Smarsh's communication management platform
• Assist users with account access, system functionality, and data reporting
• Prioritize support requests to address critical client needs appropriately
• Collaborate with team members to solve complex technology problems
• Advocate for clients by evaluating their needs and recommending solutions
• Support end users and executive-level stakeholders with varying technical expertise

What they're looking for

• Technical troubleshooting and problem-solving
• Customer service and communication
• Ability to work with diverse user groups
• Teamwork and collaboration
• Time management and prioritization
• Adaptability in fast-paced environments
• Attention to detail
• Documentation and knowledge sharing

Benefits

• Collaborative and innovative work environment
• Opportunity for professional growth and development
• Work with industry-leading compliance and risk management solutions
• Exposure to diverse clients across regulated industries
• Team-oriented culture that values job satisfaction