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Solace Health

IT Support Engineer

Redwood City, CA (Remote)fulltimemidAdded today

About this role

Solace Health seeks an IT Support Engineer to provide Tier 1 and Tier 2 technical support for a rapidly growing healthcare startup. You'll manage user onboarding, troubleshoot multi-platform issues, administer cloud identity and endpoint management tools, and help build scalable IT processes in a hybrid Redwood City environment.

What you'll do

  • Provide frontline Tier 1 and Tier 2 support via helpdesk and remote-support tools for hardware, software, and connectivity issues
  • Manage user onboarding and offboarding including device setup, account provisioning, and access management across Google Workspace, Okta, and 1Password
  • Troubleshoot and resolve issues on macOS, Windows, and mobile platforms
  • Administer endpoint-management and device-security tools while collaborating with the Security team on compliance
  • Maintain hardware inventory, asset tracking, and license management systems
  • Document IT procedures and workflows; support office infrastructure including printers, routers, and A/V systems

What they're looking for

  • macOS and Windows troubleshooting and administration
  • Identity and access management (IAM) tools like Okta and 1Password
  • Mobile device management (MDM) systems and endpoint security
  • Cloud SaaS platforms including Google Workspace, Slack, and Zoom
  • Networking fundamentals: VPN, DNS, Wi-Fi, and IP configuration
  • IT ticketing systems and documentation practices
  • Cloud environments (AWS or GCP preferred)
  • Strong communication and interpersonal skills
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Solace Health

Solace Health builds data infrastructure and pipelines designed to enhance patient outcomes in healthcare. The company is hiring Data Engineers to architect robust data systems and collaborate across teams to deliver reliable data solutions.

Website
solacehealth.com
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Likely interview questions

  • Walk us through how you've handled a complex onboarding or offboarding process—what tools did you use and what challenges did you encounter?
  • Describe your experience with identity and access management platforms like Okta or similar IAM tools.
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