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Tenable, Inc.

Technical Support Engineer (Hybrid/Columbia MD)

US - Headquarters - Maryland - ColumbiamidAdded yesterday

About this role

Tenable is seeking a Technical Support Engineer to provide expert-level support for its vulnerability management and compliance products. You'll troubleshoot complex customer issues, analyze security scan results, and collaborate across teams to resolve technical challenges in enterprise environments while maintaining deep product knowledge.

What you'll do

  • Troubleshoot and resolve customer technical issues using remote techniques and lab environment testing
  • Analyze vulnerability scan results, system audits, and log events to provide actionable guidance
  • Build relationships and collaborate with Sales, Product, R&D, and Operations teams
  • Recreate customer software issues in a lab environment for engineering assessment
  • Create and publish knowledge base articles for customer and internal reuse
  • Capture customer feedback and route to Product Management and R&D teams

What they're looking for

  • TCP/IP networking and network security
  • Linux/Unix, macOS, and Windows system administration
  • Enterprise technical support and troubleshooting in production environments
  • Vulnerability assessment tools (Nessus preferred)
  • Computer and application security knowledge
  • Strong analytical and problem-solving abilities
  • Excellent written and verbal communication
  • Demonstrated interest in AI and Large Language Models
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Tenable, Inc.

Tenable provides cybersecurity solutions including vulnerability analysis and threat detection products. The company is hiring Technical Support Engineers to assist customers with these platforms, Pre-Sales Engineers to drive enterprise sales, and a Salesforce Developer to support internal business technology operations.

Website
tenable.com
View all jobs at Tenable, Inc.

Likely interview questions

  • Tell us about your most complex technical support case involving enterprise infrastructure—how did you approach diagnosing and resolving it?
  • What experience do you have with vulnerability assessment tools like Nessus, and how have you used them to help customers?
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