Verkada
Business Systems Support Engineer
About this role
Verkada seeks a Business Systems Support Specialist to provide frontline support for internal users of business tools, particularly within the Salesforce environment for the sales organization. The role involves troubleshooting technical issues, documenting processes, and collaborating with engineering teams to improve platform functionality and user experience.
What you'll do
- Provide frontline technical support to business systems platform users across various internal tools
- Optimize user experience within Salesforce for the sales organization
- Document and communicate processes, best practices, and user guidance
- Train and enable users to properly leverage business tools and systems
- Identify process improvements and collaborate with engineering teams on solutions
- Analyze and troubleshoot technical issues using business context and system knowledge
What they're looking for
- Customer support and problem-solving
- Salesforce platform familiarity
- Excel and Google Sheets (intermediate level)
- Business analysis
- Technical communication (written and verbal)
- Documentation and training creation
- Attention to detail
- Team collaboration
Benefits
- Competitive base compensation within stated range
- Potential discretionary bonuses
- Equity compensation in form of restricted stock units (RSUs)
- Opportunity to work with industry-leading physical AI platform
- Exposure to scaling systems supporting 30,000+ customers
- Membership in lean, creative, technical team
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Verkada
Verkada builds cloud-managed, AI-driven security solutions for enterprise customers, including physical security and building management products. The company is hiring Technical Support Engineers to troubleshoot issues and assist customers, as well as Solutions Engineers to provide pre-sales support and design tailored solutions.
- Website
- verkada.com
Likely interview questions
- Describe your experience supporting end-users on business software platforms and how you approach troubleshooting technical issues.
- How would you handle a situation where a sales team member couldn't access critical Salesforce data during a busy sales period?