Adyen

Platform Monitoring & Incident Engineer

Chicago; San Francisco$100k–$154.5kmidAdded 1 week ago

About this role

Adyen is seeking a Monitoring Engineer/Incident Manager to oversee platform performance, manage incidents, and drive reliability improvements for a fintech payments platform. You'll work on-call in a follow-the-sun model, coordinate incident response, communicate with merchants, and lead initiatives to strengthen monitoring and observability across the platform.

What you'll do

Monitor platform and merchant performance in EMEA shift (9 AM–6 PM PDT / 11 AM–8 PM CDT) and detect issues proactively
Coordinate mitigation, recovery, and resolution of high-impact incidents across teams
Communicate real-time updates to merchants during incidents and escalate critical issues to leadership
Analyze incident trends to identify root causes and systemic weaknesses; partner with engineering on preventative fixes
Investigate alerts and provide feedback to improve logging and alerting across platform architecture
Lead initiatives to develop automation, improve monitoring tools, and scale detection capabilities

What they're looking for

Incident management and problem management (5+ years)
Platform monitoring and observability tools (Prometheus, Grafana, ELK Stack, Datadog, Dynatrace, Splunk)
Root cause analysis and incident trend analysis
Technical communication and stakeholder management
Analytical and problem-solving abilities
Process definition and standardization
Cross-team collaboration and project management
Ability to handle complex situations and multiple responsibilities

Likely interview questions

Tell us about a high-severity incident you coordinated and how you managed communication with customers while engineering teams worked on resolution.
What experience do you have with monitoring and observability tools like Prometheus, Grafana, Datadog, or Splunk? How have you used them to detect issues proactively?

Describe your approach to problem management: how do you identify trends across incidents and drive preventative action rather than just firefighting?
How would you handle a situation where you need to communicate complex technical issues to both merchants and senior management simultaneously during an active incident?
Walk us through your experience with on-call rotations. How do you stay effective during follow-the-sun shift coverage and manage alert fatigue?
Tell us about a time you improved monitoring or incident response processes. What metrics did you use to measure success?
How do you approach root cause analysis when investigating complex platform issues, and how do you partner with engineering teams to implement long-term fixes?

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