Rain

IT Systems and Automation Engineer

New York, NY (Remote)$50k–$1000kfulltimemidAdded today

About this role

Rain is seeking an IT Systems and Automation Engineer to drive operational efficiency across their fintech infrastructure company. You'll blend hands-on IT support with building automation and AI workflows to eliminate manual processes, while ensuring security and compliance across a fast-growing, multi-office organization.

What you'll do

Provide day-to-day end-user IT support and manage hardware/software provisioning through JumpCloud and Apple Business Manager
Design and implement automation workflows in Okta and through Python/JavaScript scripting to streamline identity lifecycle and IT processes
Manage IT asset inventory, SaaS portfolio licensing, and vendor relationships across all offices
Architect and maintain office networking, AV infrastructure, and physical security systems using UniFi and related tools
Support SOC 2, PCI DSS, and GDPR compliance efforts with evidence collection and access reviews
Build AI-assisted helpdesk deflection and self-service solutions to reduce manual ticket volume

What they're looking for

Okta administration (SSO, MFA, Group Rules, Workflows)
Python and JavaScript scripting for API integration
Identity and access management (IAM)
JumpCloud and Apple Business Manager
UniFi network and endpoint management (CrowdStrike, JumpCloud)
SaaS platform administration (Google Workspace, Slack)
SOC 2, PCI DSS, and GDPR compliance frameworks
End-user support and technical communication

Benefits

Opportunity to impact a hypergrowth fintech company backed by top-tier investors
Flat organizational structure with room for growth aligned to your goals
Freedom to explore ideas and influence company roadmap
Multi-office presence in New York, NY
Exposure to cutting-edge automation and AI technologies

Likely interview questions

Walk us through a complex Okta Workflows automation you've built—what problem did it solve and how did you handle error scenarios?
How have you approached eliminating recurring manual IT tasks at your previous company, and what metrics did you use to measure success?

Describe your experience managing IT infrastructure across multiple physical offices—what were the biggest challenges?
Tell us about a time you had to balance day-to-day support tickets with a larger automation or systems project. How did you prioritize?
What's your approach to ensuring security controls remain effective while scaling IT operations at a hypergrowth startup?
Have you written Python or JavaScript integrations to connect systems lacking native APIs? Can you share an example?
How do you stay current with compliance frameworks like SOC 2 and PCI DSS, and how would you approach supporting an audit?

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