Desktop Engineer

About this role

Align is hiring a Desktop Engineer for their Los Angeles-based Managed Services team to provide on-site technical support and troubleshooting for corporate clients. This hybrid role requires 4 days per week on-site, involves supporting executives and VIPs, and includes rotational on-call coverage.

What you'll do

• Provide deskside technical support for desktop and end-user issues at client locations
• Deliver exceptional customer service and IT support with focus on executive and VIP users
• Troubleshoot and resolve issues related to IP phones, desktops, connectivity, and Microsoft Office/O365
• Install, upgrade, and remove desktop applications and user workstations
• Ensure systems, workstations, and printers operate efficiently
• Participate in rotational on-call schedule including overnight and weekend shifts

What they're looking for

• Desktop troubleshooting and support
• Windows systems administration
• Microsoft Office and O365 support
• IP phone configuration and support
• Printer and network connectivity troubleshooting
• Customer service and communication
• Application installation and deployment
• Hardware diagnostics and repair

Benefits

• Full benefits package
• Salary range $80K–$95K
• Hybrid work arrangement (4 days on-site)
• Training opportunities in leading technologies
• Career growth in dynamic workplace
• Collaborative company culture