Support Engineer

About this role

AppsFlyer seeks a technically skilled Support Engineer to own customer technical issues end-to-end, from troubleshooting through resolution. You'll serve as a bridge between customers, R&D, and product teams while driving support improvements and contributing to product evolution.

What you'll do

• Take ownership of customer technical issues from initial troubleshooting through root cause analysis and resolution
• Handle customer escalations and serve as primary point of contact for complex support cases
• Collaborate with R&D and product teams on escalations and feature enhancement requests
• Build and maintain knowledge base documentation with technical information
• Create and implement support improvement processes across the company
• Serve as technical point of contact for VIP customers and manage internal projects

What they're looking for

• SQL querying and data analysis
• At least one programming language
• Technical troubleshooting and problem-solving
• Cross-team communication and stakeholder management
• Ability to learn new technologies quickly
• Multitasking and independent work
• Process-oriented thinking
• Business English proficiency

Benefits

• Competitive OTE salary range of $110,000–$120,000 (US-based)
• Global company with 25 offices across 19 countries
• Opportunity to directly influence product development
• Collaborative environment with R&D, Product, and Customer Success teams
• Employee-focused culture with tools and resources to succeed
• Diverse and inclusive workplace