Attentive
Support Engineer
About this role
Attentive seeks a Support Engineer to bridge customer needs with internal engineering teams, handling technical support inquiries via ticketing systems and calls while escalating issues appropriately. You'll diagnose problems, translate customer feedback into actionable solutions, and collaborate across Customer Success, Product, and Engineering to resolve incidents and drive customer success.
What you'll do
- Communicate with customers via Zendesk, JIRA, and calls to understand and address technical issues
- Serve as technical point of contact for Customer Success team to resolve technical requests and escalations
- Translate customer feedback into engineering action with proper escalation and stakeholder management
- Triage and mitigate issues cross-functionally, including site event incidents
- Identify bugs, develop reusable solutions, and escalate to appropriate internal teams
- Handle on-call incidents both during and outside business hours
What they're looking for
- HTML/CSS and SQL
- JavaScript, Liquid, or TypeScript (preferred)
- REST APIs and Webhooks
- Zendesk and JIRA ticketing systems
- Problem-solving and logical investigation
- Cross-functional collaboration and stakeholder management
- Customer communication and empathy
- Incident handling and escalation management
Benefits
- Competitive health and wellness benefits
- Equity compensation
- Global distributed workforce flexibility
- Employee hubs in NYC, San Francisco, London, and Sydney
- Recognized company culture (Inc. Best Workplaces, Forbes Cloud 100)
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Attentive
Attentive builds an AI-powered marketing platform serving thousands of global brands to optimize customer lifecycles and engagement. The company is hiring engineers and developers to build data systems, go-to-market tools, and financial planning solutions that improve operations across product, sales, customer success, and finance teams.
- Website
- attentive.com
Likely interview questions
- Tell us about a time you diagnosed a complex technical issue—how did you approach it and what was the outcome?
- Describe your experience working with REST APIs and Webhooks; how have you used them to solve customer problems?