Sales Engineer

About this role

Avoca seeks a Sales Engineer to serve as the technical authority in pre-sales, partnering with Account Executives on complex deals for an AI-powered customer engagement platform serving home service companies. You'll lead technical discovery, design customer-specific solutions, and guide prospects through Avoca's architecture, AI capabilities, and integration requirements.

What you'll do

• Lead technical deep dives and tailored solution walkthroughs for mid-market and enterprise prospects
• Conduct structured technical discovery to understand customer systems, workflows, and integration needs
• Design and validate customer-specific solutions meeting technical, operational, and business requirements
• Address complex technical questions around product architecture, AI behavior, scalability, and security
• Support pilots and technical validation efforts; collaborate with Product, Engineering, and post-sales teams
• Develop and refine pre-sales playbooks, demos, and technical messaging based on field insights

What they're looking for

• SaaS architecture, APIs, and integrations
• Conversational AI or AI-powered product knowledge
• Enterprise sales cycle management and stakeholder coordination
• Technical communication to both technical and non-technical audiences
• Call center software, communications platforms, or CRM systems
• Solutions design and customer discovery
• Implementation or technical program management experience
• Deal strategy and objection handling

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k) through Vestwell
• Flexible PTO plus U.S. federal holidays
• Company-wide off-sites
• Daily in-office lunch through Parkday
• Dinner covered when working late