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Base Power

Deployment Engineer (Product Launch)

Austin, TXfulltimemidAdded today

About this role

Base is seeking a Deployment Engineer to bridge hardware engineering and field operations, managing new battery product launches from prototype through full-scale rollout. You'll diagnose field issues, track defects, validate fixes with engineering teams, and ensure reliable deployment while building deep expertise in distributed battery systems.

What you'll do

  • Track new hardware products through pilot and public rollout phases, identifying blockers at each gate
  • Log defects, identify trends across installations, and escalate high-impact issues to engineering owners
  • Partner with hardware, firmware, and software teams to validate fixes before fleet-wide deployment
  • Manage prototype builds and defect tracking, maintaining linked build records and test tickets
  • Provide direct field support during installs and service calls, troubleshooting via phone, text, and chat
  • Write and maintain rollout playbooks and hardware defect logs to document lessons learned

What they're looking for

  • Hardware product development and NPI (New Product Introduction)
  • Reading electrical and mechanical systems diagrams
  • Defect logging and technical issue documentation
  • Jira, Grafana, Retool, or similar deployment and monitoring tools
  • Cross-functional communication with engineers and field teams
  • Battery systems and power infrastructure knowledge
  • Troubleshooting and root-cause analysis
  • Ability to work in ambiguous, fast-moving environments
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Base Power

Base Power develops high-power-density battery energy storage systems and related hardware for residential and commercial energy applications. The company is hiring System Design, Thermal, and Mechanical Engineers for product development, plus Supply Chain and Data Engineers to build internal platforms and infrastructure supporting distributed battery operations at scale.

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Likely interview questions

  • Tell us about a time you tracked a hardware product from prototype through production—what was the biggest blocker you encountered and how did you resolve it?
  • Walk us through how you would diagnose and document an intermittent battery failure showing up in the field across multiple installations.
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