Brillio
IVR Developer (Amazon Connect)- R01568696
Saint Louis, Missouri, United Statesthird party contractmidAdded today
About this role
Brillio is seeking an IVR Developer specialized in Amazon Connect to design and develop interactive voice response solutions for enterprise clients. This role leverages cutting-edge contact center technology to create seamless customer communication experiences.
What you'll do
- Design and develop IVR applications using Amazon Connect platform
- Build call flows and voice interaction workflows for enterprise clients
- Integrate IVR solutions with backend systems and databases
- Test and troubleshoot voice application functionality
- Collaborate with clients and cross-functional teams on requirements
- Maintain and optimize existing IVR solutions
What they're looking for
- Amazon Connect expertise
- IVR development and call flow design
- Contact center technologies
- AWS services and integration
- Voice application development
- Lambda or serverless computing
- JSON and configuration management
- SQL or database knowledge
Benefits
- Great Place to Work® certified employer
- Focus on cutting-edge digital technologies
- Career development and skill growth opportunities
- Collaborative and innovative work environment
- Exposure to Fortune 1000 clients
- Professional development support
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Brillio
Likely interview questions
- What is your experience with Amazon Connect, and what IVR solutions have you built?
- How do you approach designing complex call flows with multiple user pathways?