Implementation Engineer, AI Voice

About this role

Canary Technologies seeks a Voice Implementation Engineer to lead technical onboarding for voice AI deployments at hotels worldwide. You'll manage end-to-end telephony configuration, troubleshoot live call issues across PBX systems and carriers, and collaborate with product teams to optimize voice AI call flows.

What you'll do

• Own technical onboarding and telephony setup for Voice AI hotel deployments
• Troubleshoot live call routing, transfers, audio quality, and number porting issues
• Coordinate with hotel IT teams, PBX vendors, and carriers to surface requirements and drive configurations
• Diagnose problems by analyzing logs and identifying root causes in telephony systems
• Partner with Product to shape call flow design and escalation logic for conversational AI
• Ensure calls route, transfer, and answer correctly on first deployment

What they're looking for

• Telephony and PBX systems expertise
• VoIP and call routing configuration
• Troubleshooting and log analysis
• Carrier and telecom protocols knowledge
• Customer communication and stakeholder management
• Problem-solving under pressure
• Voice AI or conversational AI concepts
• Technical documentation and process design

Benefits

• Work with major hotel brands (Marriott, Wyndham, IHG, Four Seasons)
• Impact 20,000+ hoteliers globally
• Backed by top Silicon Valley investors including Y Combinator
• 2024 Deloitte Technology Fast 500 company
• Hands-on role at the forefront of voice AI innovation

Likely interview questions

• Walk us through a complex telephony issue you've debugged—what was your approach and how did you resolve it?
• Describe your experience configuring PBX systems and routing calls across different carriers.