CareerSwift
Software Support Specialist
About this role
CerebriOS seeks a Software Support Specialist to provide technical assistance to B2B SaaS customers. You'll handle product inquiries, troubleshoot issues, guide users through workflows, and collaborate with internal teams to resolve complex problems while maintaining detailed documentation.
What you'll do
- Answer customer questions about CerebriOS software products and account issues
- Guide users through product features, settings, and workflows
- Troubleshoot software issues and help resolve configuration problems
- Investigate reported issues and determine escalation paths
- Document support requests, troubleshooting steps, and resolutions
- Create and maintain product guides, FAQs, and support documentation
What they're looking for
- Problem-solving and troubleshooting
- Technical support experience
- Written and verbal communication
- Ability to explain technical concepts to non-technical users
- Attention to detail
- Remote work independence
- Customer-focused approach
- Software product learning ability
Benefits
- Remote-first working environment
- Professional development opportunities
- Comprehensive benefits package
- Clear communication throughout hiring process
- Equal opportunity employer
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CareerSwift
CareerSwift builds an AI-powered job search platform with a focus on reliable infrastructure and polished user experiences. The company is hiring DevOps engineers to manage cloud infrastructure and CI/CD pipelines, frontend developers to build React-based interfaces, and QA engineers to ensure product quality through manual and automated testing.
View all jobs at CareerSwiftLikely interview questions
- Describe a time you resolved a complex technical issue for a customer—what was your approach?
- How do you explain technical concepts to users with limited technical knowledge?