NRI North America
Network Engineer
Brooklyn, NY$70k–$90kfull-timemidAdded 2 days ago
About this role
A Network Engineer position supporting managed service clients by handling escalated technical issues from the NOC and service desk, while collaborating with senior staff to deliver high-quality network support.
What you'll do
- Respond to and resolve level two network issues and escalations
- Provide proactive support for managed service clients
- Collaborate with senior network engineers on complex problems
- Work with the Network Operations Center and service desk teams
- Maintain network performance and troubleshoot outages
- Document issues and solutions for knowledge management
What they're looking for
- Network troubleshooting and diagnostics
- TCP/IP and routing protocols
- Firewall and security device management
- Ticketing system proficiency
- Communication and escalation handling
- Problem-solving and analytical thinking
- Client-facing support skills
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NRI North America
NRI North America builds data-driven solutions centered on SQL development and data organization. The company is hiring junior-level SQL developers to work on data analysis and querying using modern tools like Excel, Google Sheets, and generative AI.
View all jobs at NRI North AmericaLikely interview questions
- Describe your experience handling escalated network issues from a service desk or NOC environment.
- Walk us through how you would troubleshoot a connectivity problem affecting multiple clients.