Support Engineer

About this role

Davis Technology Management seeks a Support Engineer in Houston to provide hands-on technical support for connected hardware and software solutions. This primarily office-based role involves customer onboarding, hardware configuration, deployment support, and troubleshooting across cloud and IoT environments, with up to 25% travel to customer sites.

What you'll do

• Onboard new customers and configure sensor hardware, gateways, and monitoring dashboards
• Troubleshoot connectivity and communication issues between devices and systems
• Deploy and maintain solutions in Linux-based and containerized environments
• Document technical findings and create tickets for development teams on identified bugs
• Analyze logs, telemetry data, and system anomalies to resolve issues
• Collaborate with customers and support teams to ensure successful ongoing deployments

What they're looking for

• Hardware and software troubleshooting
• Linux system administration
• Scripting and automation
• Cloud architecture and device management
• Network diagnostics and connectivity
• Technical documentation and communication
• Container and application deployment practices
• Log analysis and data-driven investigation