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Decagon

Agent Deployment Engineer

New York City$175k–$230kfulltimemidAdded 1 month ago

About this role

Decagon is hiring a Customer Engineer, Agent Builder to own end-to-end delivery of enterprise AI agent implementations. You'll configure and deploy production-grade conversational AI agents for major customers, working across technical requirements, integrations, and iterative refinement.

What you'll do

  • Execute full lifecycle AI agent builds from scoping through launch and optimization for enterprise customers
  • Write agent configuration artifacts and tune behavior for quality, reliability, and business impact
  • Set up, test, and validate customer system integrations including custom tools and workflows
  • Configure guardrails to ensure safe, compliant, and predictable agent performance
  • Interface with senior customer stakeholders to define requirements and drive delivery timelines
  • Partner with internal teams (APMs, Engineering, Design, GTM) to influence platform improvements based on real-world customer needs

What they're looking for

  • API integration and end-to-end technical validation
  • Code writing and software development fundamentals
  • LLM/AI agent building (prompting, evaluation, guardrails, workflow design)
  • Customer communication and stakeholder management
  • Requirements gathering and translation to implementation plans
  • Production-grade solution delivery with testing and iteration
  • Ability to work in fast-moving, ambiguous environments
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Decagon

Decagon builds enterprise-grade conversational AI platforms that enable organizations to deploy AI agents for business impact. The company is hiring Strategic Solutions Engineers, Customer Engineers, Platform Engineers, and systems-focused engineers to deliver AI implementations, build internal infrastructure, and establish security practices across their growing platform.

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Likely interview questions

  • Walk us through a time you owned end-to-end delivery of a technical solution for an enterprise customer—what was your role in scoping, execution, and validation?
  • Describe your experience working with APIs and integrations. How have you approached testing and validating integrations in production environments?
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