Corporate Systems Engineer, Collaboration Platforms

About this role

Senior Corporate Systems Engineer providing Tier 3 technical support and platform administration for Google Workspace, Slack, and collaboration tools across DoubleVerify's global workforce. This NYC-based role serves as the escalation point for a remote IT team while delivering white-glove support to executives and managing the company's collaboration technology stack.

What you'll do

• Administer Google Workspace and Slack—user lifecycle, permissions, security, integrations, and advanced issue resolution
• Manage collaboration application stack including Monday.com and Notion for workspace configuration and platform support
• Provide direct technical support to C-level executives with rapid and discreet issue resolution
• Triage and resolve tickets within SLA while mentoring remote IT support staff
• Build and maintain knowledge base with SOPs, troubleshooting guides, and self-service documentation
• Support conference room AV and collaboration technology at NYC HQ

What they're looking for

• Google Workspace administration
• Slack administration
• macOS and Windows troubleshooting
• Conference room AV systems management
• ITSM/ticketing platforms (Freshservice, ServiceNow)
• Okta, JAMF, or Workspace ONE
• Enterprise conferencing platforms (Google Meet, Zoom, MS Teams)
• Team mentoring and technical leadership

Likely interview questions

• Walk us through your approach to diagnosing and resolving a complex Google Workspace permissions issue affecting multiple users.
• Describe your experience administering Slack at scale—how have you managed channel governance and guest access controls?