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DoubleVerify

Corporate Systems Engineer, Collaboration Platforms

NYC Global HQmidAdded 1 month ago

About this role

Senior Corporate Systems Engineer providing Tier 3 technical support and platform administration for Google Workspace, Slack, and collaboration tools across DoubleVerify's global workforce. This NYC-based role serves as the escalation point for a remote IT team while delivering white-glove support to executives and managing the company's collaboration technology stack.

What you'll do

  • Administer Google Workspace and Slack—user lifecycle, permissions, security, integrations, and advanced issue resolution
  • Manage collaboration application stack including Monday.com and Notion for workspace configuration and platform support
  • Provide direct technical support to C-level executives with rapid and discreet issue resolution
  • Triage and resolve tickets within SLA while mentoring remote IT support staff
  • Build and maintain knowledge base with SOPs, troubleshooting guides, and self-service documentation
  • Support conference room AV and collaboration technology at NYC HQ

What they're looking for

  • Google Workspace administration
  • Slack administration
  • macOS and Windows troubleshooting
  • Conference room AV systems management
  • ITSM/ticketing platforms (Freshservice, ServiceNow)
  • Okta, JAMF, or Workspace ONE
  • Enterprise conferencing platforms (Google Meet, Zoom, MS Teams)
  • Team mentoring and technical leadership
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DoubleVerify

DoubleVerify provides collaboration and workplace technology solutions, supporting enterprise platforms like Google Workspace and Slack across global organizations. The company is hiring technical infrastructure and IT operations roles, including senior engineers focused on platform administration, technical support, and executive-facing systems management.

Website
doubleverify.com
View all jobs at DoubleVerify

Likely interview questions

  • Walk us through your approach to diagnosing and resolving a complex Google Workspace permissions issue affecting multiple users.
  • Describe your experience administering Slack at scale—how have you managed channel governance and guest access controls?
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