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Hedra

Customer Success Engineer

San FranciscofulltimemidAdded 2 days ago

About this role

Hedra seeks a Customer Success Engineer to guide API and AI model customers from initial integration through production deployment. You'll be the technical bridge between customers and the product team, debugging integrations, optimizing for latency and cost, and driving feature requests based on real-world usage patterns.

What you'll do

  • Manage post-sales technical relationships for API, agent, and inference customers through onboarding, integration, and production scaling
  • Debug API calls, review customer code, and guide optimal platform usage for developers and enterprise teams
  • Architect and troubleshoot production deployments with focus on latency, throughput, cost, and reliability constraints
  • Translate recurring customer pain points into concrete product proposals for engineering and product teams
  • Partner with Account Executives to identify expansion opportunities and grow pilot usage into production scale
  • Build runbooks, reference integrations, and documentation to enable customer success scalability

What they're looking for

  • Python and ability to write working sample code
  • API integration and SDK troubleshooting
  • Deployment architecture and infrastructure optimization
  • Technical communication with developers and decision-makers
  • Consumption-based pricing model familiarity
  • Generative AI and inference infrastructure knowledge
  • Production system debugging and problem-solving
  • Documentation and knowledge base creation
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Hedra

Hedra develops action-conditioned world models and vision-language-action systems that apply generative AI to real-world physical applications. The company is hiring Research Engineers to lead pre-training and post-training efforts, collaborate with industrial partners, and advance research at the intersection of generative modeling and robotics.

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Likely interview questions

  • Describe a time you debugged a complex API integration issue with a customer—what was your approach?
  • How have you balanced technical solutions with business outcomes when multiple deployment paths were possible?
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