HPR
Applications Engineer II
About this role
HPR, a leading provider of ultra-low latency trading infrastructure, seeks an Applications Engineer II to deliver technical support and solutions for tier-1 financial institutions. You'll troubleshoot complex problems, develop customer training, and collaborate with engineering teams to drive best practices and product improvements.
What you'll do
- Develop expert-level technical competence across HPR's product portfolio
- Resolve technically complex problems for major financial institution clients
- Interface with customers via phone, email, and web to provide world-class support
- Develop and deliver customer training and educational content
- Drive best practices and lessons learned from customer interactions back to product development
- Collaborate with engineering teams to expedite problem resolution
What they're looking for
- Linux systems administration
- Python and Shell scripting
- Networking technologies (TCP, switch configuration, routing)
- Troubleshooting and problem-solving
- Technical communication and customer service
- C programming (desired)
- Jira and Confluence (desired)
- Business-critical application support
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HPR
HPR builds ultra-low latency trading infrastructure for tier-1 financial institutions, providing high-performance systems for electronic trading platforms. The company is hiring Software Engineers and FPGA Design Engineers to develop and optimize core trading systems, network infrastructure, and custom compute solutions.
View all jobs at HPRLikely interview questions
- Describe your experience supporting business-critical applications. What was the most complex issue you resolved and how did you approach it?
- Tell us about a time you had to communicate a technically complex concept to a non-technical customer. How did you ensure they understood?