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Kaseya Careers

Technical Support Engineer

Orlando, FLmidAdded 3 days ago

About this role

Kaseya seeks a Technical Support Engineer – L1 in Orlando, FL to provide first-line technical support to customers worldwide. You'll troubleshoot issues across Windows, Linux, and macOS systems, handling multi-channel customer interactions while maintaining performance KPIs in a fast-paced environment.

What you'll do

  • Provide Level 1 technical support via chat, phone, and support tickets to Kaseya customers
  • Diagnose and resolve issues across Windows, Linux/UNIX, and macOS operating systems
  • Troubleshoot server, networking, storage, virtualization, and hardware problems
  • Analyze system and application logs to identify root causes of technical issues
  • Assist with Active Directory, Group Policy, Windows Server administration, and file permissions
  • Troubleshoot TCP/IP, DNS, DHCP, firewall, and network connectivity issues

What they're looking for

  • Windows, Linux/UNIX, and macOS administration
  • VMware and Hyper-V virtualization platforms
  • Linux command line, PuTTY, and SSH
  • Active Directory and Group Policy configuration
  • TCP/IP networking, DNS, DHCP, and HTTP/HTTPS troubleshooting
  • Windows Server Core, BIOS/UEFI, and system boot troubleshooting
  • Storage technologies (NAS, SAN, RAID configurations)
  • Log analysis and system diagnostics
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Kaseya Careers

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Likely interview questions

  • Walk us through how you would troubleshoot a DNS resolution issue affecting multiple workstations on a network.
  • Describe your experience with Active Directory permissions and Group Policy—what's a complex scenario you've resolved?
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