K Group
Customer Support Engineer - Level 1
About this role
This entry-level support role focuses on resolving technical issues for customers through multiple channels while building foundational expertise in troubleshooting and product knowledge. The position offers hands-on training and career development opportunities within a growing support team.
What you'll do
- Respond to customer inquiries via email, phone, and chat within service level agreements
- Troubleshoot technical issues and provide solutions or escalate to senior engineers
- Document and track customer interactions and issues in support ticketing system
- Assist with knowledge base articles and help documentation updates
- Participate in training programs and product knowledge sessions
- Collaborate with engineering teams on recurring issues and bug reports
What they're looking for
- Customer communication and active listening
- Basic technical troubleshooting
- Problem-solving and analytical thinking
- Attention to detail and documentation skills
- Ability to work in fast-paced environment
- Computer literacy and software navigation
- Time management and prioritization
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K Group
K Group Companies builds physical security solutions and automation workflows that integrate disparate business systems using AI and no-code/low-code platforms. The company is hiring Sales Engineers to deliver security implementations, and Automation Engineers at various levels to design AI-powered workflows and internal tools.
View all jobs at K GroupLikely interview questions
- Describe a time you resolved a complex problem for someone unfamiliar with the technical details—how did you approach it?
- How do you prioritize when you have multiple customer issues requiring immediate attention?