LG Electronics
Bilingual Field Quality Engineer (Fontana, CA)
About this role
LG Electronics seeks a bilingual Field Quality Engineer to investigate and resolve quality issues in the field through service ride-alongs, returned product analysis, and emergency response activities. The role supports continuous product improvement by identifying customer pain points and delivering findings to internal teams.
What you'll do
- Conduct service ride-alongs to identify customer pain points and quality issues in the field
- Perform on-site response and investigation of quality problems
- Recover and inspect returned products, delivering them to business units for improvement analysis
- Train inspectors on returned product evaluation procedures
- Conduct warehouse audits to optimize operations and quality compliance
- Respond to emergency quality issues and escalate findings to relevant departments
What they're looking for
- Quality engineering and process improvement
- Mechanical knowledge and troubleshooting
- Bilingual fluency in Korean and English
- Product failure analysis and root cause investigation
- Warehouse operations and auditing
- Customer communication and problem-solving
- Technical documentation and reporting
- Team training and knowledge transfer
Benefits
- No-cost medical, dental, vision, and prescription coverage for employees and dependents
- 401(k) retirement plan with immediate company match vesting
- Generous paid time off including holidays, sick leave, and vacation
- Performance-based short-term incentive bonuses
- Mental health resources and fitness goal incentives
- Paid parental leave and family support programs
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
LG Electronics
LG Electronics develops HVAC control systems and infotainment/telematics products for the automotive and appliance markets. The company is hiring Software Engineers and Validation Engineers to lead system integration testing, controls validation, and product specification verification across its North American and global operations.
- Website
- lg.com
Likely interview questions
- Can you walk us through your experience investigating product failures and identifying root causes in a manufacturing environment?
- How have you communicated quality findings or improvement recommendations to cross-functional teams in your previous roles?