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LVT

Technical Support Engineer III

American Fork, Utah, United StatesmidAdded today

About this role

LVT seeks a Technical Support Engineer III to own escalations for their AI-driven site intelligence units deployed globally. You'll diagnose complex failures across cellular, networking, and Linux systems, mentor junior support staff, drive permanent fixes with engineering teams, and maintain the runbooks that guide daily support operations.

What you'll do

  • Resolve complex escalations involving cellular connectivity, networking, and Linux systems on deployed field units
  • Coach tier I and tier II support agents through diagnosis and troubleshooting of difficult tickets
  • Perform deep log analysis, command-line investigation, and network tracing across the full device-to-platform stack
  • Identify recurring failure patterns and collaborate with engineering to implement permanent fixes
  • Author and maintain runbooks, standard operating procedures, and diagnostic documentation
  • Participate in post-incident reviews for high-severity outages and communicate with customers during critical incidents

What they're looking for

  • Linux command-line troubleshooting and system administration
  • TCP/IP networking, DNS, DHCP, routing, VPNs, and firewall configuration
  • Cellular/LTE connectivity, APN configuration, and carrier behavior
  • Log analysis and command-line diagnostic tools
  • Root cause analysis and documentation discipline
  • Technical mentoring and knowledge transfer
  • IoT or remote device infrastructure experience
  • Post-incident review and remediation process participation
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LVT

LVT builds an AI-driven IoT platform that connects physical and digital worlds through intelligent site technology. The company is hiring Fullstack Software Engineers to develop responsive frontend and scalable backend features using TypeScript, as well as Application Security Engineers to strengthen security practices across their platform.

View all jobs at LVT

Likely interview questions

  • Tell us about a time you resolved a complex technical issue without a documented runbook or decision tree—how did you approach it?
  • Describe your experience troubleshooting cellular or LTE-connected devices. What are common failure modes you've encountered?
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