Field Quality Engineer, Customer Warranty

About this role

Lucid is seeking a Field Quality Engineer II in Casa Grande, AZ to investigate and resolve customer warranty issues related to electrical infotainment systems. You'll analyze warranty data and vehicle diagnostics to identify emerging quality concerns and drive improvements that enhance vehicle performance and customer satisfaction.

What you'll do

• Identify and investigate customer-impacting quality concerns using warranty data and vehicle diagnostics
• Analyze electrical infotainment system failures and defects from field operations
• Support quality improvement initiatives across vehicle programs
• Process and evaluate customer feedback to pinpoint emerging issues
• Develop and implement solutions to reduce customer-impacting defects
• Collaborate with engineering teams to resolve warranty-related problems

What they're looking for

• Automotive quality engineering and warranty analysis
• Electrical systems troubleshooting and diagnostics
• Data analysis and problem-solving
• Root cause analysis and investigation techniques
• Vehicle diagnostics tools and software
• Technical communication and documentation
• Project management and process improvement
• Customer-focused mindset

Likely interview questions

• Describe your experience analyzing warranty data to identify quality trends in automotive systems.
• How have you approached investigating electrical or infotainment system failures in vehicles?