Mendix
Application Support Engineer
Los Angeles, CA (Remote)full-timemidAdded 1 month ago
About this role
Siemens Digital Industries Software is looking for an Application Support Engineer to enhance customer satisfaction with its Mendix low-code platform. The role focuses on resolving technical issues, providing guidance, and facilitating communication between customers and product teams.
What you'll do
- Resolve platform and product issues for customers
- Conduct troubleshooting and analysis of reported problems
- Communicate insights to R&D and Product Management teams
- Make independent decisions to enhance customer experience
- Prioritize tasks based on urgency and impact
- Manage customer expectations in adherence to SLAs
What they're looking for
- Technical competence
- Strong communication skills
- Problem-solving abilities
- Organizational skills
- Understanding of programming languages
- Knowledge of integration concepts
- Experience with relational databases
- Interest in cloud technologies
Benefits
- Dynamic technology-driven environment
- Opportunity for professional growth
- Collaborative team atmosphere
- Exposure to low-code development
- [Unknown]
- [Unknown]
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Mendix
Likely interview questions
- Walk us through a time when you had to troubleshoot and resolve a complex technical issue independently. How did you approach it, and what was the outcome?
- Describe your experience with low-code or no-code platforms. What aspects of application development in these environments are you most familiar with?