Application Support Engineer

About this role

Siemens Digital Industries Software is looking for an Application Support Engineer to enhance customer satisfaction with its Mendix low-code platform. The role focuses on resolving technical issues, providing guidance, and facilitating communication between customers and product teams.

What you'll do

• Resolve platform and product issues for customers
• Conduct troubleshooting and analysis of reported problems
• Communicate insights to R&D and Product Management teams
• Make independent decisions to enhance customer experience
• Prioritize tasks based on urgency and impact
• Manage customer expectations in adherence to SLAs

What they're looking for

• Technical competence
• Strong communication skills
• Problem-solving abilities
• Organizational skills
• Understanding of programming languages
• Knowledge of integration concepts
• Experience with relational databases
• Interest in cloud technologies

Benefits

• Dynamic technology-driven environment
• Opportunity for professional growth
• Collaborative team atmosphere
• Exposure to low-code development
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