MongoDB
Technical Services Engineer, 1st shift (Weekend)
About this role
MongoDB seeks a Technical Services Engineer to provide expert support for complex database problems across the MongoDB ecosystem, including Atlas and Cloud Manager. This remote role (1st shift, 7 AM–4 PM EST, east coast based) transitions to weekend shifts after 6–9 months with a 20% salary increase and requires US citizenship for FedRAMP compliance.
What you'll do
- Resolve complex customer issues related to MongoDB architecture, performance, recovery, and security
- Advise customers on best practices for running MongoDB at scale and analyzing problems across application and infrastructure layers
- Advocate for customer needs with product management and development teams
- Contribute to internal support tool development for diagnostics and performance benchmarking
- Mentor and ramp new team members while building expertise in new product lines
- Participate in occasional coverage outside normal hours for regional events and holidays
What they're looking for
- Linux systems engineering and performance tuning
- Networking concepts and protocols (DNS, TCP/IP, SSL/TLS)
- Storage engineering (NAS, SAN, SSD, caching, multi-pathing)
- Code reading and scripting in Java, Python, Ruby, C/C++, C#, JavaScript, Go, or similar languages
- Database troubleshooting and production system maintenance
- Problem-solving under pressure and rapid technical learning
- MongoDB expertise (preferred)
- Cloud services experience (AWS, Azure, GCP preferred)
Benefits
- 20% salary increase after ramp period for weekend shift work
- No on-call requirements on off-days
- Remote position based on US east coast
- Opportunity to work with large-scale customers on complex technical challenges
- MongoDB Certified DBA Associate exam completion supported
- Structured mentoring and professional development program
Opens the official application on the employer’s site. No login required.
MongoDB
MongoDB builds a cloud database platform (Atlas) and related tools that help enterprises operate MongoDB at scale, along with AI-powered migration and infrastructure management solutions. The company is hiring technical services engineers to support enterprise customers with complex database troubleshooting and infrastructure challenges, and software engineers to develop AI-powered code generation tools, Atlas management systems, and cloud product capabilities.
- Website
- mongodb.com
Likely interview questions
- Walk us through your experience troubleshooting performance issues in production database systems—how did you approach diagnosing problems from the application layer down to storage?
- Tell us about a time you had to learn a complex new technology quickly under pressure. How did you approach it, and what was the outcome?