Notion
Enterprise Technical Support Engineer
About this role
Notion seeks an experienced Enterprise Technical Support Engineer to deliver white-glove support to enterprise customers, troubleshooting complex platform issues and serving as a bridge between customers and engineering teams. You'll own the full lifecycle of technical problem resolution, build scalable support processes, and help customers adopt AI features effectively.
What you'll do
- Provide advanced technical support to enterprise customers, troubleshooting complex issues across Notion and partner applications
- Reproduce customer issues, perform codebase triage, and file detailed bug reports with engineering teams
- Build and maintain strong relationships with key enterprise accounts, ensuring high satisfaction and engagement
- Lead cross-functional efforts to create and refine support processes for handling high-priority cases
- Participate in on-call rotation for after-hours support and respond to critical customer issues
- Create and maintain internal and customer-facing documentation to improve self-service support options
What they're looking for
- 10+ years technical support or technical account management experience
- REST API knowledge and troubleshooting expertise
- Experience advising customers on AI tool adoption
- Desktop application troubleshooting (Windows and macOS)
- SSO protocols (OAuth, SAML, SCIM)
- Log analysis and root cause debugging
- Clear communication with both technical and non-technical stakeholders
- Ability to work under pressure while managing competing priorities
Benefits
- Work with Notion's largest and most strategic enterprise customers
- Hybrid work arrangement with in-office anchor days (Mon, Tue, Thu) in San Francisco
- Opportunity to influence product and engineering decisions through customer feedback
- Exposure to AI adoption and advanced workspace technology
- Cross-functional collaboration with engineering and product teams
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Notion
Notion builds an AI-powered collaborative workspace platform used by millions for productivity, featuring capabilities like search, automations, and AI-assisted features. The company is hiring software engineers for core product and AI development, technical support engineers for enterprise customers, data platform engineers for foundational systems, and security engineers for infrastructure and AI safety initiatives.
- Website
- notion.so
Likely interview questions
- Tell us about your most complex technical support case and how you drove resolution with an engineering team.
- How would you approach advising a non-technical stakeholder about a complex API integration issue?