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Reality Defender

Customer Support Engineer

Global Remote (Remote)$40k–$65kfulltimemidAdded today

About this role

Reality Defender seeks a Customer Support Engineer based in Europe to serve as the primary technical point of contact for enterprise and government customers integrating the company's deepfake detection platform. You'll handle technical troubleshooting, customer onboarding, and relationship management while working across European time zones to ensure customer success and account renewal.

What you'll do

  • Provide primary technical support for enterprise customers' API integration, troubleshooting, and day-to-day platform issues
  • Own support tickets end-to-end from triage through resolution, escalating to engineering when necessary
  • Support customer onboarding including API setup, configuration, and integration testing
  • Partner with customer success and sales teams to monitor account health and support renewal conversations
  • Create and maintain documentation, FAQs, and troubleshooting runbooks to reduce repeat issues
  • Relay customer feedback and technical pain points to product and engineering teams

What they're looking for

  • API troubleshooting and technical support
  • B2B SaaS platform support experience
  • Technical documentation and writing
  • Customer relationship management
  • Log analysis and debugging
  • Enterprise software integration
  • Support ticket management systems
  • Cross-functional communication

Benefits

  • Healthcare, dental, and vision plans with 100% employee premium coverage
  • Disability, life insurance, and parental leave (12 weeks)
  • 20 days PTO annually
  • Equity compensation
  • Learning and development budget
  • Monthly wellness benefits and annual company offsite
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Reality Defender

Reality Defender builds a deepfake detection platform designed to identify and combat manipulated media. The company is hiring Full Stack Engineers to develop features across both frontend and backend systems for its platform.

View all jobs at Reality Defender

Likely interview questions

  • Describe your experience supporting API-based customers—what was the most complex integration issue you resolved?
  • How do you balance technical problem-solving with maintaining strong customer relationships during a support interaction?
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