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Ridealso

IT Support Engineer

Palo Alto$93.6k–$114.4kfulltimemidAdded today

About this role

ALSO seeks an IT Support Engineer to provide Tier 2/3 technical support and drive IT improvements across a modern SaaS environment. You'll manage identity and access systems, administer core IT platforms, mentor junior staff, and lead projects while supporting macOS, Windows, and cloud infrastructure.

What you'll do

  • Serve as escalation point for complex hardware, software, SaaS, and cloud issues across the organization
  • Manage identity and access systems including Okta, SSO, MFA, and user lifecycle provisioning
  • Administer IT platforms such as Intune, Google Workspace, Microsoft 365, Meraki, and SaaS tools
  • Lead IT projects including migrations, tool deployments, and office expansions
  • Mentor junior support staff and establish IT support best practices and documentation
  • Partner with Security to maintain endpoint compliance and enforce security standards

What they're looking for

  • 5+ years IT support, desktop support, or systems engineering experience
  • macOS and Windows troubleshooting and administration
  • Okta or similar identity platform management
  • Networking fundamentals (DNS, DHCP, VPNs) and Cisco Meraki hardware
  • SaaS platform support and administration
  • Incident management and root cause analysis
  • Technical documentation and runbook creation
  • Automation and process improvement

Benefits

  • Health, dental, and vision insurance covered up to 100%
  • One Medical membership and insurance advocacy support
  • Fertility and family building benefits with Progyny
  • Flexible time off
  • 401(k) match
  • Hybrid work arrangement (3-5 days per week in Palo Alto)
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Ridealso

Ridealso builds small electric vehicles and designs the powertrain, battery, and firmware systems that power them. The company is hiring battery engineers, motor controls engineers, and embedded systems engineers to develop core EV technologies from concept through production and validation.

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Likely interview questions

  • Describe your experience with Okta or similar identity platforms—how have you handled complex provisioning or SSO troubleshooting scenarios?
  • Walk us through how you've managed a critical IT incident from detection to resolution and root cause analysis.
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