Skydio
IT Operations Engineer
About this role
Skydio seeks an IT Operations Engineer to serve as the primary on-site technology support at headquarters in San Mateo, CA. You'll manage the complete employee technology lifecycle—from onboarding and equipment provisioning to offboarding—while providing front-line helpdesk support and maintaining conference room infrastructure.
What you'll do
- Provide first-line IT support for walk-up requests and helpdesk tickets across Windows, Mac, and Linux systems
- Own employee technology lifecycle: onboarding, transfers, offboarding, account provisioning, and device management
- Administer Okta for identity management including SSO, MFA, and user provisioning/deprovisioning
- Manage device enrollment in JumpCloud, system reimaging, compliance monitoring, and hardware repairs
- Handle equipment requests, asset inventory, purchasing, and device refresh cycles
- Maintain and troubleshoot conference room technology including displays, cameras, and video conferencing systems
What they're looking for
- Help desk support and troubleshooting
- Okta administration and identity management
- JumpCloud device management and enrollment
- Hardware diagnostics and provisioning
- Windows, macOS, and Linux system support
- IT asset management and inventory tracking
- Conference room technology troubleshooting
- Documentation and process improvement
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Skydio
Skydio builds autonomous drone technology powered by sophisticated RF, electrical, and embedded systems. The company is hiring RF engineers, electrical engineers, embedded software engineers, cloud platform engineers, and deployment engineers to develop and support its connected drone products.
- Website
- skydio.com
Likely interview questions
- Can you describe your experience with Okta and JumpCloud, and how you've used these tools for user and device provisioning?
- Tell us about a time you improved an IT onboarding or offboarding process—what was broken and how did you fix it?