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Socket

Technical Support Engineer

United States (Remote) (Remote)$100k–$130kfulltimemidAdded 3 months ago

About this role

Socket is seeking a Technical Support Engineer to provide assistance for developers and security teams in the US. This role involves troubleshooting issues, guiding customers, and creating support documentation to enhance the customer experience.

What you'll do

  • Handle inbound support tickets during US business hours.
  • Investigate integration issues using logs and webhook data.
  • Prepare detailed reports for the Engineering team when needed.
  • Explain scan results and risks to developers and security stakeholders.
  • Develop support resources like runbooks and troubleshooting guides.
  • Identify patterns in customer inquiries to improve the support process.

What they're looking for

  • 3+ years in technical support or related fields.
  • Proficient in reading JSON and basic scripting.
  • Solid understanding of developer workflows and CI/CD.
  • Familiarity with security or DevSecOps concepts is a plus.
  • Strong written communication skills.
  • Documentation and record-keeping abilities.
  • Experience with Zendesk or similar tools.
  • Exposure to open source ecosystems or CI tools.

Benefits

  • Support for you and your family.
  • Health insurance options.
  • Remote work flexibility.
  • Professional development opportunities.
  • Wellness programs.
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Socket

Socket builds supply chain security solutions and web applications focused on securing open source packages and developer tools. The company is hiring Sales Engineers to support customers across SMB and enterprise segments, Software Engineers to develop its web platform, and Vulnerability Research Engineers to enhance its patching and security systems.

View all jobs at Socket