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Supabase

Support Engineer (EMEA - Weekends)

Remote (Remote)fulltimemidAdded today

About this role

Supabase seeks a Support Engineer for EMEA weekend coverage to provide developer-focused support across billing, technical issues, and implementation guidance. You'll triage cases, monitor GitHub feedback channels, and work with global teams to resolve issues for users of their Postgres development platform.

What you'll do

  • Respond promptly to support cases covering billing, pre-sales, optimization, and implementation topics
  • Triage and route support tickets to documentation, code examples, or appropriate technical teams
  • Monitor GitHub Issues and Discussions for community feedback and support needs
  • Reproduce issues, create test cases, and improve test coverage
  • Identify opportunities for internal tooling to enhance support efficiency
  • Collaborate with product engineering and growth teams on user issues

What they're looking for

  • 3+ years of developer support experience
  • PostgreSQL and complex SQL query proficiency
  • Linux/Unix command line expertise
  • GitHub Issues and Discussions workflow
  • English fluency and excellent written communication
  • JavaScript frameworks (React, Vue, Svelte) experience
  • Node.js knowledge
  • Database administration (bonus)

Benefits

  • Fully remote position with flexible, asynchronous work
  • ESOP (equity ownership) for all team members
  • 100% health insurance coverage for employees, 80% for dependents
  • Tech allowance and co-working budget
  • Annual company off-sites
  • Professional development and education allowance
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Supabase

Supabase builds an open-source backend platform built on PostgreSQL, offering managed database services, authentication, and APIs to developers. The company is hiring infrastructure, database, and platform engineers to develop and maintain its core systems, including management APIs, deployment infrastructure, authentication services, and site reliability practices.

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Likely interview questions

  • Describe your experience providing support to technical/developer customers—what types of issues have you resolved?
  • Walk us through how you'd approach debugging a complex PostgreSQL performance issue reported by a user.
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