The Trade Desk
Support Engineer
About this role
The Trade Desk seeks a Support Engineer to provide technical support for enterprise API clients, focusing on issue prevention, process improvement, and cross-team collaboration. You'll troubleshoot REST, JSON, and GraphQL APIs while working with the Technical Account Management team to ensure smooth platform operations at scale.
What you'll do
- Troubleshoot and resolve technical issues for enterprise API clients through the ticketing system
- Develop QA tests and improve API error responses to prevent issues proactively
- Execute SQL queries and stored procedures to investigate root causes and retrieve data
- Own incident management and escalate complex issues to Engineering, Product, and BI teams
- Enhance monitoring, alerting, and internal documentation to improve issue visibility
- Contribute to knowledge base and lead training on support tools and processes
What they're looking for
- REST and GraphQL API troubleshooting
- SQL query writing and database management
- API monitoring and incident investigation
- Root cause analysis and problem-solving
- Cross-functional collaboration and communication
- JSON data handling and manipulation
- Python, Java, or JavaScript (preferred)
- Technical documentation and knowledge sharing
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The Trade Desk
The Trade Desk builds a global digital advertising platform that processes and manages complex backend services and data workflows. The company is hiring software engineers to design and maintain these systems using technologies like Java, Apache Spark, and cloud services.
- Website
- thetradedesk.com
Likely interview questions
- Can you describe a time you proactively identified and prevented a technical issue before it impacted users?
- Walk us through your process for troubleshooting a REST API integration issue reported by a client.