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Vercel

IT Ops Engineer

Hybrid - New York City$116k–$174kmidAdded 3 days ago

About this role

Vercel seeks an IT Operations Engineer to provide on-site technical support for their New York City office, managing hardware, software, and infrastructure while leveraging AI tools to automate tasks and improve efficiency. This role blends day-to-day helpdesk support with participation in larger IT initiatives, requiring someone who is proactive, detail-oriented, and fluent in AI-powered workflows.

What you'll do

  • Provide first-line IT support for in-office and remote staff, troubleshooting hardware, software, and network issues
  • Use AI tools to triage tickets, write scripts, draft documentation, and accelerate problem resolution
  • Manage user accounts, access controls, and onboarding workflows for new employees
  • Support AV systems and conference room technology, including event setup for company meetings
  • Collaborate with IT team members on technology rollouts, system upgrades, and process improvements
  • Maintain IT documentation and work cross-functionally with Workplace Services and People teams

What they're looking for

  • IT troubleshooting (hardware, software, networking)
  • macOS environment management
  • AI tool proficiency and automation
  • Ticket management systems
  • User account and access control administration
  • AV and conference room technology support
  • Technical documentation writing
  • Cross-functional collaboration
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Vercel

Vercel builds a global content delivery platform and developer infrastructure centered on modern web frameworks like Next.js, along with AI-powered workflow and agent platforms. The company is hiring software engineers across infrastructure, full-stack, open-source, and AI teams to work primarily with TypeScript, Go, React, and Lua on performance optimization, developer tools, and intelligent automation features.

Website
vercel.com
View all jobs at Vercel

Likely interview questions

  • Tell us about a time you used AI tools to solve an IT problem or automate a repetitive task. How did it improve your efficiency?
  • Walk us through your approach to troubleshooting a hardware issue on a macOS device when the root cause isn't immediately obvious.
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