Voxel
Tier 2 Support Engineer
About this role
As a Tier 2 Support Engineer at Voxel, you will address complex technical issues for enterprise clients, working to resolve escalated problems that extend beyond initial support. The position demands strong problem-solving skills and excellent communication, ideally suited for those passionate about AI-driven technologies.
What you'll do
- Resolve escalated technical issues from Tier 1 support
- Conduct in-depth troubleshooting of Voxel's edge AI platform
- Collaborate with Customer Success Managers regarding issue status
- Document bugs and work with Engineering to resolve them
- Create and maintain internal troubleshooting guides
- Identify patterns in support issues to enhance platform reliability
What they're looking for
- 3–5 years in technical support or systems engineering
- Understanding of advanced engineering systems
- Knowledge of networking fundamentals (TCP/IP, DNS)
- Experience with Linux-based systems or IoT
- Strong communication skills
- Ability to manage multiple open issues
- Familiarity with troubleshooting AI and video analytics platforms
- Experience with cloud infrastructure (AWS, Azure, GCP)
Benefits
- Comprehensive health, dental, and vision insurance
- Competitive paid parental leave
- Equity Incentive Plan
- Generous paid time off and flexible work arrangements
- Daily meals in-office and company events
- 401K retirement plan and HSA options
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Voxel
Voxel builds AI-powered safety and operational efficiency solutions leveraging computer vision and machine learning technology. The company is hiring software engineers for applications and perception teams, support engineers, and deployed engineers to develop customer-facing products and enterprise systems.
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