Customer Solution Engineer - AI Native/Consumption Quote to Cash

About this role

Zuora seeks an experienced Customer Solution Engineer to drive technical wins on enterprise quote-to-cash deals, with deep expertise in consumption-based billing and AI-native monetization. You'll scope and build solutions hands-on, act as a technical SME for strategic accounts, and partner across sales cycles to secure adoption and expansion.

What you'll do

• Drive technical wins through discovery, solution design, and objection handling in enterprise sales cycles
• Design and build quote-to-cash solutions spanning CPQ, billing, and revenue with consumption/usage-based models
• Build and execute proofs of concept with hands-on API, data, and integration work
• Own technical health of assigned accounts post-sale, diagnosing issues and guiding best practices
• Deliver technical presentations to business and technical stakeholders translating architecture tradeoffs
• Identify expansion opportunities and support adoption to ensure customers realize value

What they're looking for

• Sales Engineering or Solution Architecture (5+ years)
• Billing, CPQ, and quote-to-cash platform expertise
• Consumption/usage-based billing (metering, rating, mediation, revenue implications)
• API integration and modern application architecture
• AI-native product monetization and pricing model design
• Technical troubleshooting and debugging under pressure
• Structured sales methodology (MEDDIC, Value Selling)
• Clear communication across technical and business stakeholders