Axon
Mission Engineer - Sarasota
About this role
Axon seeks a Mission Engineer to embed onsite with law enforcement agencies as the primary owner of customer outcomes. You'll design and deploy AI-powered workflows, automations, and integrations on Axon's platform to solve real operational problems, measure impact, and drive adoption until solutions stick in production.
What you'll do
- Discover agency problems onsite and build working solutions using Axon's platform (AI Era, agents, workflows, integrations, data tools)
- Design, ship, and iterate AI-powered workflows and automations with real users and data until adoption succeeds
- Lead operational transformation by assessing workflows, defining success metrics, and partnering with agency leadership on strategic outcomes
- Maintain 3-4 days/week onsite presence, troubleshooting issues and coordinating cross-functional resolution when needed
- Capture field intelligence and customer insights to influence product roadmap and turn one-off builds into reusable playbooks
- Support Sales-to-PostSales handoff while identifying expansion opportunities based on demonstrated impact
What they're looking for
- Platform building and configuration (Axon DEMS, Fusus, AI Era, Records, integrations)
- AI workflow design (agents, prompts, RAG, evaluations)
- Customer-facing technical leadership and relationship building
- Operational assessment and process improvement
- Agile iteration and field-based problem solving
- Compliance and responsible innovation (CJIS, evidence integrity, privacy)
- Success metrics definition and impact measurement
- Cross-functional coordination and stakeholder management
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Axon
Axon builds software and technology solutions for public safety agencies, including cloud and on-premises platforms for emergency communications, case management, and operational workflows. The company is hiring Implementation Engineers, Mission Engineers, Maintenance Engineers, and Integration Engineers to deploy these systems, optimize client integrations, and ensure reliable operations across diverse public safety environments.
- Website
- axon.com
Likely interview questions
- Describe a time you embedded with a customer to solve a complex operational problem—how did you identify what to build and measure success?
- Walk us through your experience building or deploying AI solutions (agents, workflows, automations) that directly improved operational outcomes for an end user.