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C1

Enterprise, Customer Success Engineer

New York City (Remote)$120k–$140kfulltimemidAdded today

About this role

C1 is hiring an Enterprise Customer Success Engineer to lead technical implementations and onboarding for identity security customers. You'll own a book of commercial accounts, handle hands-on configuration and integrations, and drive quick time-to-value while building scalable processes for a growing SaaS platform.

What you'll do

  • Lead full implementation lifecycle from sales handoff to go-live for commercial accounts
  • Configure and troubleshoot customer systems, integrations, and technical setups to unblock deployments
  • Conduct training sessions and create enablement materials for customer self-sufficiency
  • Manage a portfolio of small to mid-sized accounts and drive renewal readiness
  • Project manage multiple simultaneous onboardings with coordinated task tracking and stakeholder communication
  • Identify process improvements and build reusable resources to scale implementation operations

What they're looking for

  • SaaS customer onboarding and implementation
  • Technical product configuration and API integration
  • Project management and multi-tasking
  • System troubleshooting and technical problem-solving
  • Customer communication and training delivery
  • Identity & Access Management (IAM) or security domain knowledge
  • Cross-functional collaboration
  • Process documentation and optimization
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C1

C1 builds a foundational identity platform that manages access across modern enterprise systems, SaaS, infrastructure, and AI agents. The company is hiring Software Engineers to work on end-to-end, high-impact projects in a small, fast-moving team.

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Likely interview questions

  • Walk us through your experience managing multiple customer implementations simultaneously—how did you prioritize and track progress?
  • Describe a time you had to explain a complex technical concept to a non-technical stakeholder. How did you approach it?
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