DV Trading
Client Platforms Engineer
About this role
DV Trading, a Chicago-based proprietary trading firm, seeks a Client Platforms Engineer to provide first-line technical support to end-users across the organization. You'll troubleshoot hardware and software issues, manage service requests, and collaborate with IT teams to ensure reliable IT operations.
What you'll do
- Serve as first point of contact for end-user IT issues via phone, email, tickets, Slack, and in-person
- Diagnose and resolve hardware, software, and application problems; escalate complex issues appropriately
- Process service requests including password resets, software installations, and access provisioning
- Maintain incident records and documentation; create knowledge base articles for self-service
- Manage IT asset inventory, tracking, and software license allocation
- Collaborate with IT teams on complex technical issues and continuous process improvements
What they're looking for
- Windows, macOS, and Linux operating systems
- Endpoint management tools (SCCM, Intune, Jamf)
- Service desk ticketing and incident management systems
- Hardware troubleshooting and configuration
- Network fundamentals
- Problem-solving and analytical thinking
- Customer service and interpersonal communication
- Technical documentation and knowledge management
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DV Trading
DV Trading is a proprietary trading firm that develops high-performance, low-latency algorithmic trading platforms and systems. They are hiring software developers to build and optimize trading technology, as well as trade support engineers to monitor platforms, manage infrastructure, and support traders across their operations.
View all jobs at DV TradingLikely interview questions
- Describe your experience with endpoint management tools like SCCM, Intune, or Jamf and how you've used them to support end-users.
- Walk us through how you would handle a complex technical issue that requires escalation while keeping the end-user informed.