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Forward

Customer Success Engineer (Federal) TS/SCI

MarylandFrom $220kmidAdded today

About this role

Forward seeks a Customer Success Engineer for its Federal team to provide technical leadership and post-sales support to government and enterprise clients using the company's network digital twin platform. You'll guide customers through adoption, troubleshoot complex networking issues, and collaborate across product, engineering, and sales teams while holding an active TS/SCI clearance.

What you'll do

  • Serve as technical subject matter expert for Federal customers, ensuring successful platform adoption and usage
  • Own post-sales technical issues and develop troubleshooting procedures with cross-functional teams
  • Guide customers through all stages of Forward platform implementation and maturation
  • Collaborate with Product Management, Engineering, Sales, and Marketing on customer-driven initiatives
  • Travel to customer locations as needed (less than 10%)
  • Provide strategic technical advice and problem resolution to maximize customer satisfaction and retention

What they're looking for

  • Networking and security fundamentals
  • Multi-vendor network architecture (Cisco, Juniper, Arista, Palo Alto Networks, F5, Fortinet, A10)
  • Post-sales technical support and customer success
  • Problem-solving and root cause analysis
  • Technical communication and presentation skills
  • API-driven workflows and scripting (Python, bash, jq, GraphQL)
  • Strategic thinking with tactical execution
  • Government and enterprise customer management

Benefits

  • Competitive salary: $220,000–$245,000/year plus bonus
  • Stock options
  • Opportunity to work with market-leading Federal and Fortune 500 clients
  • Innovative, people-centric company culture founded by Stanford Ph.D.s
  • Backed by top-tier investors (Andreessen Horowitz, Goldman Sachs, others)
  • Minimal travel requirements (under 10%)
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Forward

Forward Networks builds a network digital twin platform designed for enterprise clients to optimize and manage their network infrastructure. The company is hiring Customer Success Engineers and other roles to provide technical expertise, drive platform adoption, and serve as primary technical contacts for customers across the country.

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Likely interview questions

  • Walk us through your most complex post-sales technical challenge—how did you diagnose and resolve it?
  • Describe your experience supporting multi-vendor network environments; which vendors have you worked with most deeply?
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