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Graphcore

Systems Engineer

Austin, Texas, United StatesmidAdded today

About this role

Graphcore seeks a Staff Hardware Engineer to lead troubleshooting and validation of Arm-based AI compute platforms, from prototype bring-up through production deployment. You'll diagnose complex system-level failures, collaborate with cross-functional teams, and mentor junior engineers while supporting next-generation hardware infrastructure in lab and data center environments.

What you'll do

  • Lead break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure
  • Support hardware bring-up activities including component validation and firmware interaction testing
  • Diagnose system-level failures involving thermal, power, network, and BIOS/BMC issues
  • Perform root cause analysis with server engineering teams and propose design improvements
  • Develop and maintain troubleshooting guides, SOPs, and validation documentation
  • Mentor junior technicians on hardware diagnostics and provide on-call support during critical phases

What they're looking for

  • Server hardware architecture and board-level debugging
  • System log analysis and hardware telemetry interpretation
  • Power and thermal metrics analysis
  • HPC and AI compute platform experience
  • Python or Bash scripting for automation
  • Failure analysis and root cause investigation
  • Data center infrastructure knowledge
  • Technical documentation and communication

Benefits

  • Medical, dental, and vision coverage
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs)
  • 401(k) retirement plan
  • Disability and life insurance
  • Wellness services and Employee Assistance Programme
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Graphcore

Graphcore builds advanced AI compute silicon and systems designed for high-performance machine learning applications. The company is hiring Systems Engineers, Validation Engineers, and Electrical Engineers to develop and validate innovative hardware platforms, from PCB design through production deployment.

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Likely interview questions

  • Describe a complex hardware failure you diagnosed—what approach did you use to isolate the root cause?
  • How have you used system logs and telemetry data to troubleshoot power or thermal issues?
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