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Locus Robotics

Onsite Support Engineer, Robotics

North East, MD$50k–$90kmidAdded today

About this role

Locus Robotics seeks an Onsite Support Engineer to manage and optimize their autonomous robotic fleet at a customer site in North East, MD. You'll handle hands-on troubleshooting, monitor system performance, analyze operational metrics, and serve as the primary liaison between customer operations and internal teams to ensure peak robot performance and uptime.

What you'll do

  • Monitor robotic fleet health, activity, and task execution to maximize uptime and operational stability
  • Troubleshoot and repair robots onsite to maintain system performance and minimize downtime
  • Optimize workflows and manage throughput targets to achieve operational KPIs
  • Conduct onsite testing, validation, and performance analysis to support product development
  • Compile and analyze operational data (throughput, UPH, utilization) to generate actionable insights
  • Act as liaison between customer operations and internal teams, communicating issues and opportunities

What they're looking for

  • Robotics troubleshooting and hardware repair
  • Warehouse operations and logistics knowledge
  • Data analysis and performance metrics interpretation
  • Cross-functional communication and stakeholder management
  • Technical problem-solving and diagnostic skills
  • Operational workflow optimization
  • Customer relationship management
  • Self-motivated ownership and accountability
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Locus Robotics

Locus Robotics builds autonomous mobile robots for large fulfillment centers to optimize warehouse operations. The company is hiring Deployment Engineers who implement and support robotic systems across North America, handling mapping, configuration, and customer-facing launch activities.

View all jobs at Locus Robotics

Likely interview questions

  • Describe your experience troubleshooting hardware or software systems in a fast-paced warehouse or automation environment.
  • How have you used operational data to identify and implement improvements in a previous role?
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