Technical Services Engineer, 1st Shift, EST hours

About this role

MongoDB seeks a Technical Services Engineer to provide expert support for complex database problems across the MongoDB ecosystem, including Atlas and Cloud Manager. This remote role (1st shift, 7 AM–4 PM EST, east coast based) transitions to weekend shifts after 6–9 months with a 20% salary increase and requires US citizenship for FedRAMP compliance.

What you'll do

• Resolve complex customer issues related to MongoDB architecture, performance, recovery, and security
• Advise customers on best practices for running MongoDB at scale and analyzing problems across application and infrastructure layers
• Advocate for customer needs with product management and development teams
• Contribute to internal support tool development for diagnostics and performance benchmarking
• Mentor and ramp new team members while building expertise in new product lines
• Participate in occasional coverage outside normal hours for regional events and holidays

What they're looking for

• Linux systems engineering and performance tuning
• Networking concepts and protocols (DNS, TCP/IP, SSL/TLS)
• Storage engineering (NAS, SAN, SSD, caching, multi-pathing)
• Code reading and scripting in Java, Python, Ruby, C/C++, C#, JavaScript, Go, or similar languages
• Database troubleshooting and production system maintenance
• Problem-solving under pressure and rapid technical learning
• MongoDB expertise (preferred)
• Cloud services experience (AWS, Azure, GCP preferred)

Benefits

• 20% salary increase after ramp period for weekend shift work
• No on-call requirements on off-days
• Remote position based on US east coast
• Opportunity to work with large-scale customers on complex technical challenges
• MongoDB Certified DBA Associate exam completion supported
• Structured mentoring and professional development program