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Okta

Developer Support Associate (New Grad)

Chicago, IllinoisFrom $104.5kfull-timeentryAdded today

About this role

Entry-level support role at Okta supporting customers using the Customer Identity Cloud platform. You'll resolve technical and non-technical issues, maintain customer relationships, and collaborate across teams while meeting SLAs, with potential to grow into engineering positions.

What you'll do

  • Resolve technical and non-technical customer issues for Customer Identity Cloud users within SLA timeframes
  • Act as primary point of contact for customer support inquiries and escalations
  • Build and maintain strong customer relationships focused on satisfaction
  • Collaborate with cross-functional teams to achieve customer outcomes
  • Participate in weekend support rotation to ensure 24/7 service coverage

What they're looking for

  • Problem decomposition and root cause analysis
  • HTTP and basic encryption concepts
  • Authentication/authorization knowledge (SSO, MFA)
  • Programming proficiency (ideally JavaScript)
  • Software development fundamentals and common architectures
  • Context-switching between multiple work streams
  • Cross-team communication
  • Customer advocacy and service mindset

Benefits

  • Health, dental, and vision insurance
  • 401(k) plan
  • Paid time off and parental leave
  • Flexible spending account
  • Equity eligibility
  • Career growth path to Developer Support Engineer and other roles
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Okta

Okta builds identity and access management solutions that help organizations secure their cloud infrastructure and digital transformations. The company is hiring Solutions Engineers, Demo Engineers, and Strategic Solutions Engineers to engage with customers through technical demonstrations, consultations, and proof-of-concepts that showcase the value of Okta's Identity Platform.

Website
okta.com
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Likely interview questions

  • Walk us through a time you debugged a complex problem by breaking it into smaller components—what was your approach?
  • How would you handle a customer issue outside your immediate expertise, and when would you escalate?
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