OpenAI
AI Support Engineer - San Francisco
About this role
OpenAI seeks an experienced AI Support Engineer to join its User Operations team in San Francisco, resolving complex customer issues and building the next-generation support infrastructure. You'll troubleshoot technical problems, partner with cross-functional teams, and leverage AI capabilities to scale support operations while working hybrid (3 days/week in office).
What you'll do
- Resolve complex customer issues via support tickets and Slack, providing technical guidance and platform expertise
- Partner with Engineering and Product teams to identify root causes and drive feature improvements
- Develop scripts and automation tools using Python and AI capabilities to improve operational efficiency
- Create scalable solutions from individual customer issues to benefit the broader support organization
- Provide on-call support coverage during evenings, weekends, and holidays as needed
- Foster team culture and mentor colleagues in the User Operations group
What they're looking for
- 8+ years user operations, technical support, or support engineering experience
- SaaS troubleshooting and rapid technology adoption
- Python scripting and familiarity with emerging AI tools (ChatGPT, Codex, OpenAI API)
- Critical thinking and root cause analysis
- Cross-functional collaboration and customer relationship management
- Ability to thrive in ambiguous, fast-paced environments
- Technical communication and complex problem explanation
- Context switching and multi-project ownership
Benefits
- Hybrid work model (3 days per week in office)
- Relocation assistance provided
- Work with cutting-edge AI products and technology
- Opportunity to shape support operations at scale
- Cross-functional collaboration with Product and Engineering teams
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OpenAI
OpenAI builds AI infrastructure and products, including large-scale data center campuses for AI computing and generative AI applications for enterprise customers. The company is hiring civil engineers, project engineers, electrical design engineers, data center R&D engineers, and AI deployment engineers to expand its infrastructure capabilities and help customers deploy AI solutions.
View all jobs at OpenAILikely interview questions
- Walk us through a complex technical support issue you've resolved in a SaaS environment. How did you approach diagnosing the problem, and how did you collaborate with engineering or product teams?
- Describe your experience using scripting or code (Python, etc.) to automate repetitive support tasks or improve operational processes. What was the impact?