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OpenAI

Network Operations Engineer, Network Activation

San Francisco$157k–$221kfulltimemidAdded today

About this role

Lead the activation and troubleshooting of wide-area network circuits, fiber, and cloud interconnects across data centers, working hands-on with Layer 1 infrastructure while building automation to streamline circuit bring-up and handoff processes.

What you'll do

  • Own Layer 1 activation and restoration for carrier circuits, dark fiber, wavelengths, and cloud interconnects across multiple data centers
  • Troubleshoot optical faults including no-light, low-light, polarity, patching errors, and optics mismatches using optical test tools and provider data
  • Reconcile complete circuit documentation: circuit IDs, demarcations, patch-panel positions, fiber pairs, cross-connects, and device ports
  • Coordinate with carriers, cloud service providers, remote hands, and colocation teams to isolate issues and drive circuits to production readiness
  • Guide technicians through targeted inspections, cleaning, optical power tests, OTDR/OLTS verification, and loopback procedures
  • Build automation workflows that structure circuit data, ingest telemetry, generate diagnostics, and produce technician-ready instructions with human approval gates

What they're looking for

  • Layer 1 optical networking and circuit troubleshooting
  • Single-mode and multimode fiber, LC and MPO/MTP connectors, polarity, and high-speed optics (100G/400G/800G)
  • Optical test equipment: power meters, VFL, OTDR, OLTS, DOM/DDM analysis
  • Carrier activation, dark fiber, and cloud interconnect services (AWS Direct Connect, Azure ExpressRoute, Google Cloud Interconnect)
  • Scripting and API automation to streamline operational workflows
  • Cross-functional coordination with remote hands, providers, and data-center teams
  • Structured data management and documentation for infrastructure assets
  • LLM-assisted diagnostics and human-in-the-loop process design
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OpenAI

OpenAI builds AI infrastructure and products, including large-scale data center campuses for AI computing and generative AI applications for enterprise customers. The company is hiring civil engineers, project engineers, electrical design engineers, data center R&D engineers, and AI deployment engineers to expand its infrastructure capabilities and help customers deploy AI solutions.

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Likely interview questions

  • Walk us through a time you troubleshot a multi-party circuit issue where the A-side and Z-side owners pointed fingers at each other—how did you isolate the root cause?
  • Describe your experience with optical testing tools like OTDR or optical power meters; what was the most complex optical fault you've diagnosed?
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